After agreeing to pay for my sofa to be delivered up 3 flights of steps when the driver came an hour late and decided he is not bringing my sofa upstairs because may get a ticket, and there are too many steps in my block, so my items where returned back to the store after many conversations with them they have not refunded my money because they say the driver said I declined it! Now why would i pay for a sofa wait for it to be delivered only to refuse the delivery makes no sense i just want my refund MN is talking about an investigation, this makes no sense i just want a refund. So i would advise not to shop here.