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Haley
***Warning do not order*** I would advised anyone not to order from this site. I placed an order for a cream corner sofa. Despite the service making it seem like delivery is flexible it is not! my sofa took over 3 weeks to arrive. I was not allowed to chose the day either I am a shift worker and can’t take a day off to be in. I was given a deliver date the day before and if I wanted to change the day I was told I’d be charged an extra fee! Once the sofa arrived it got worse. The sofa was extremely poor quality. The seats were really hard they use a block of hard form (the type you wash your dishes with) to fill it. The sofa is all stapled together at the base and the staples and all very visible. I emailed, to request a refund at which point MN went MIA. They would not answer any emails and when I tried to call It would just ring and ring this went on for weeks. When I did finally get a reply after I put a complaint into PayPal they informed me that they would change a £199 collection fee which would have to be paid before collection Awful! When I asked to speak to a manager I was told no that’s not possible their isn’t one and then the person hung up on me. In total the sofa was sat in my flat still wrapped up for a total of 3 and a half weeks before I got any response. Not being able to order another sofa or know if I would ever get my money back. A really stressful situation, I’m still trying to get my money back. Iv now ordered a new sofa from Dusk which is so much better, almost the same price and arrived within the same week.
8 months ago
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Mn Furniture LTD has a 3.1 average rating from 533 reviews

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