Would give this a zero if I could. Ordered a wardrobe weeks ago from this company, arranged for the items to be delivered and gave clear instructions on where to leave them at the property. The courier company confirmed all will be OK to deliver. Low and behold they marked the delivery as failed and want to charge me £138 for either a cancellation fee or the re-delivery fee!. My points in the email keep being ignored, I have had to save up for weeks for this item and now I am having to absorb the cost of the cancellation due to no fault of my own! The couriers have charged the fee however they have now deducted it from my full refund!!! I have asked countless times to raise this further within the company but again keep being told the same 'we cannot waiver this fee'.. the customer service I have received has been so POOR since the start. I am not going to give up because a company cannot take its customers financial situation into consideration or be slightly empathetic!! Never ever going to order or recommend this company to anyone. As the reviews are mostly POOR I am sure this one won't make a difference either.