I ordered a wardrobe that was delivered damaged (smashed mirror, damage to every panel with either chips/ scratches/ paint bubbles) and the packaging was covered in foot prints. I have been trying to get a response to arrange collection of the faulty wardrobe and a full refund (as it was impossible to arrange a replacement item) for over a week now. You can only speak to someone who cannot help as they do not work in that department, even though the phone option selected is aftersales, they say that they will ring or email you back with information and they do not do this. They say that you can’t speak to anyone who can help and that there is no manager available to speak to either. I can see from other reviews that others are experiencing the exact same problem… They have now stopped responding to emails. I have been advised to report them to the ombudsman as it has now been 4 weeks and they are refusing to collect their damaged and faulty product, unless I pay £129, which is against the consumer rights act 2015.