I bought a Samsung phone battery and charger as I thought I had lost my spare battery. Within two hours of ordering I cancelled as I found my spare. However the order still went out but I ordered sat evening and Monday was a bank holiday so no staff to speak to which is fair enough. Package arrives, I dont open it and immediately go through the returns process that should give you a unique ID number to return it with, without which they will not receive it. It came up with a message saying I couldn't have a unique number because it was a battery and I needed to await a phone call. No phone call came, I left 3 A/phone messages. I sent about 4 emails explaining the situation. However they would delete the body of my email and the reply would just be the link to the stock return process. No-one has been able to help me. I have give up and a month later I am keeping the battery and charger. I will never shop at Mobile Fun again.