Well, the sales person was great. The equipment box arrived with the seal broken. I called to tell Mobile Help and they verified each component. I would have thought they would have taken the broken box and resent me an equipment that was not tampered with. But no, they did not nor did they offer. One thing they stressed a lot was to call a number to get help setup and test out the equipment. I called, got only automated operators, and was told that I can leave my contact info and someone would call me right back and i would never lose my spot in the line. No one called, it has now been 1 month and no one has called. I had to setup it up on my own. So, the sales experience was easy, support and onboarding was unexceptional in fact contrary to what they said. I hope the machine is setup correct, I still do not know. I may not renew my service after this year.