This product is represented online as the #1 recommended service for medical alert. That was not our experience. Our son is 27 years old, has epilepsy, and lives in New York City. He is very tech savvy, but this was very cumbersome equipment with way too many parts. He has worn a GPS-activated medical alert button for six years with zero trouble until that company was sold. He used MobileHelp for just under one month but it was too much even for him. At the same time, our elderly neighbor also signed up for MobileHelp and was completely overwhelmed. At the time we signed up, the Micro "would not be an all-in-one device for several more weeks." When we cancelled our son'd device, suddenly the Micro was available if we wanted to try that. It seemed like we were being duped into something. I can't explain it, but we got a bad feeling. Our son's safety and his comfort in using such a service is priority one. We were really not happy with MobileHelp. That being said, we worked with a representative named Joe and he could not have been more attentive and helpful. Kudos to him for representing your company well. I'm sorry this didn't work out. Our son is now using a medical alert app for his Apple watch, which is much more fitting to his way of life.