I really like this alert system. It was easy for me to set up for my mom. The ordering process was very easy and the man who helped us was super nice. My mom agreed we could buy it and then balked when we got it. She's had it a couple months now and seems to not mind it. She hates getting old and this is one more thing that she's not crazy about. It sure does give me and my brother peace of mind though. I love knowing that she has help if no one is around. Mom really likes that the base is tiny so there's not much cluttering up her table. We haven't needed to use it so far. Thank God!