I ordered a product for my elderly father. We received the product but circumstances changed and my father went into a hospice facility. I returned the product and it was received on Oct. 11th. It is Nov. 8th and I still have no refund. I have reached out to customer care several times. The first time I was told it would take 30 days. After waiting 2 weeks I called again and was told that they attempted to expedite refund back to the card but it was not being accepted. My bank indicated no issues on their end. On the 3rd call, I was advised that a check was sent. Unfortunately, since no one communicated this to me before doing it, the check was now headed to the wrong address as I had moved during all this. Today I spoke with customer care and they said they would stop payment on the first check and send another to the correct address. They also said it would take 7 to 14 business days to be received. I advised that this was unacceptable and they needed to expedite the check to ensure the refund is completed within their 30 day policy. Customer care and a supervisor said they could not do that. I still have no refund. Do not order from this company. They may have a great product but their customer care is awful.