This is my mom’s third Mobile Alert. She has had them I. The past and has returned them. Now she cannot as she wants to remain in her home and it is a condition to her staying home. When I ordered the Mobile Help this time, I assumed it was going to be the same equipment that came the other two times. My mom has been complaining that the alarm around her neck was too heavy. I couldn’t u Der stand her complaint. Finally, I called on Dec. 10 and found out that my mom had not received the small neck alarm. She has been wearing the larger one that normally goes in a purse or pocket. After zi called, I found out she did not get the smaller one and I had to pay $11+ to get her the small alarm. I was very surprised.