I needed emergency health assistance just a few weeks after getting a MobileHelp alert button. I am thrilled to say that there was no confusion, delay, or unnecessary questions. The employee who answered my call spoke to me slowly and clearly, identified what was needed and sent an ambulance immediately. When the emergency responders arrived, they had my door code and were able to let themselves into the house and find me. I highly recommend the "Micro System" pendant, because it has a speaker + mic, GPS, and fall detection. Had I not had my brand new MobileHelp button at 3 a.m. on December 27th, my experience that night would have been quite different.