You put me on hold with muzak when I fell, I called the ambulance on my own since you did not send anyone You sent someone to my home over one hour after i fell outside,they did not have the code to my lockbox(which you have) and would have broken down my door if my neighbor had not interceded. You had my home phone number down as my cell phone number. You kept calling me on my home phone after I was already in the ER and after my emergency contact told you I was in the ER already. I have asked for a full refund and I will report to the proper authorites if I do not receive it.