I was immediately impressed by the no-pressure quote I was provided by MobileHelp as compared to other companies which provide similar services. The information and explanations were clear and I was not rushed into making any decisions. The device arrived promptly and the customer support given during our initial set-up was outstanding. The agent was very patient, kind, and understanding as we walked my mother through the process of setting up her device even though she is not very skilled with technology. The device is easy to use and professional customer support is readily available. We are particularly impressed with the built-in microphone/speaker on the pendant, as well as the GPS tracking ability. We are very happy with our decision to use MobileHelp and would highly recommend them.