We signed up for this service for our 90 year old Mom who still lives in her own space. She has both the necklace (which I think she uses most) and the wrist band. We bought the extra Fall Service so it would notify someone even if she falls and is unable to press the button. The only problem is that it is so sensitive that if she tries to wear it at night or while taking a shower, it will go off unnecessarily and then she has to respond. Because of this, she takes it off at night, which is not good as she get up to go to the bathroom and sometimes falls and then doesn't have it on to notify anyone! Also, because it too often will go off in the shower just bathing, she won't wear it there! Sort of defeats the purpose of the two most important things we were worried about! Is there something that can be done to tweak this??? Any alternate suggestions??? We do take comfort knowing that she wears it when up during the day but other programs are just as good for that which are somewhat less expensive. Thanks, Susan Lewis