This is the most unprofessional company I have ever bought from! It has taken me three attempts to even log a complaint. One advisor promised I would get a call back from their supervisor and to delay issuing a complaint they failed to deliver I called back in and I was placed on hold and the advisor hung up on the second attempt. They identified the issue in August where their finance department entered the incorrect sort code details so the cashback I had applied for went to someone else (lucky them) since then I have provided 6 months worth of bank statements as evidence I have not received the cashback and each time they have advised they will look in to it. I have never received a call back and I am ready to accept the loss of £124. I will never use or recommend this company again I accept mistakes happen but the customer service department are appalling all their calls are recorded so I am not sure how they are passing these calls as acceptable customer service! Rubbish company!