Hi guys, Just like to start by saying I am not one for usually taking time out my day to make these types of complaints, but the INSANELY bad customer service I've received since sending off my phone for repair with MPD, definitely needs to be put forward. I'd like to start off by saying that initially in terms of purchase and delivery, they had a brilliant service and there is nothing to complain about. However my Apple pay sensor had broken on my IPHONE 11 and after receiving a diagnostic from Apple, they said that the sensor would need replacing and that MPD would be able to help. I was told that once submitting my phone, the process wold take 2-4 weeks for my phone to be returned to me (which in itself I think it's pretty long) - However, we are officially now in the 7th week since submitting my handset I've still got no phone! Through the process I have spoken to multiple customer service advisors, and apart from Pedro, all of them said they would 'get back to me with an update' and never did. 25th March - Katherine 6th April - Dennis 22nd April - Uma 2nd May - Lauren 5th May - Pedro (Only one that did follow up) 9th May - Abbie It sounds quite absurd to me that no one in the organisation seems to know what is going on and cannot get in contact with the repair centre to get an accurate estimate of when the phone will be delivered. They seem to not have a phone number for the repair centre which sounds very hard to believe... how do you not have a phone number for one of your suppliers? Especially one that is specifically responsible for repairing broken hand-sets ? Anyway, it's now been over 2 weeks since I've been told the repair centre should respond within 24/48 hours with an update to the situation (as this is the SLA), and I've still got 0 indication of where we are at in this matter. On top of which, I asked to speak to a member of higher management on Friday 6th March, and whilst I was assured that someone will be in contact maximum Monday 9th March, we are now onto Tuesday 10th March and I've had no contact with anyone. Just to put into perspective how ridiculous this process has been, I've had my car fixed quicker by my insurance company than I've had my phone repaired and returned to me. Lastly, I don't really understand why the process is taking so long as Apple clearly indicated as this would need to be a straight out replacement due to the apple pay sensor being on the motherboard, so not repairable. Oh, and just to finish off, for the whole inconvenience, as a gesture of good will, they offered to not charge me for weeks 5 and 6, which in all honestly is laughable as a gesture of good will taking into account I've been phone-less for 7 weeks. If you are one of the lucky ones to never have an issue with the phone once the company sends it out, you might have a good experience, but I'd definitely take into consideration that if anything does go wrong, I've nearly been without a phone 2 months out of a whole year.