Genuinely the worst retail experience I have had. Sold a new phone, turned out to be as new, which can be a refurbished phone in good condition it also doesn't have to be an english phone so different specification and in our case did not work. Sent it back they then said it is working ad there is nothing wrong with it even though we had had two representatives one from vodaphone and one from Three both of whom categorically stated it does not work and showed us with their own personal sim. As they were unable to fulfil the contract they offered a full refund, and as a final insult then said they would sort out the pac code and for me not to do anything. They cancelled the contract and line within an hour of my call. No pac code arrived they checked and send it has been sent and used. So I spoke to Three( equally useless) who said they sent the code to the phone number which was cancelled not the one on file. Why you would send a PAC code to a number that has been cancelled is beyond me. Given that they do this closing the account within an hour seems malicious or such an indepth lack of understanding of the business you are in. Needless to say my 13 year old daughter has lost her number, been uncontactable for a month outside the house and had the worst experience of her so far short life. Don't be fooled by the nice kind welcoming voices on the phone they pretend to care until you find out they don't care, then they just say speak to the network, and guess what the network say.... speak to the people who gave you the contract.... guess what they say. An infuriating 6 weeks of my life that has resulted in the loss of our number and 30+ telephone calls. A warning, they have the capability to take your money in 1 minute but it will take you 6 week to get it back even if you have not done anything wrong. Surely we should be in a better society than this.