The worst experience in my life The worst experience in my life. I have ordered a phone over 2 weeks ago. The order is still pending!!! They have taken the money at the time of order. Since that moment no contact from Mobile Phones Direct. I had to call them several times to see whether they are aware that I am still waiting. Every time I call I am being told that there is a problem with the Telefonica new system and they don't know when the problem will get resolved. So it can take even a year for me to get the phone!!!!! This is scandal. I have asked for solutions, how we will resolve the problem, what is the time frame for having the problem resolved ... I have asked can I raise formal complaint.. to all of my questions I have hear... sorry buy we have no managers, you can't raise the formal complaint, you have to wait for unknown about of time. Please stay away from them if you don't want to lose your sanity!!!! Date of experience: 13 June 2024