I bought a refurbished sierra blue iPhone 13 pro 256GB on contract through this company, but I was never informed it was a US-origin device at the time of purchase. This critical detail was completely omitted from the checkout process, and had I known, I wouldn’t have bought the phone. Because of this, I was unable to get the phone repaired when it was damaged. Every phone repair store I visited refused to work on US-origin phones, citing lack of parts and software, and warned that this is a common issue with such devices. Under consumer protection laws, this is a clear case of non-disclosure of material information and selling a product unfit for purpose. The phone became completely unusable. I contacted MPD for help on 4th September asking for the remainder of my contract payments for the handset to be written off at the very least bt ideally a full refund. They claimed it was covered in their terms and conditions that they can’t guarantee the phone's origin since they source devices from a third-party warehouse and even they don't know what origin it'll be and refused to help. However, I checked their T&Cs, and there’s no mention of this whatsoever—a blatant lie. I’ve kept screenshots and downloaded their T&Cs as proof. What followed was an exhausting two-month back-and-forth. I repeatedly pointed out their violations of consumer rights laws, only for them to claim they'd consult management. Each time, they left me waiting for weeks, offering no resolution. Finally, on 5th November, two months after my initial complaint, they said they’d replace the phone if I sent the damaged one back. But by this point, the phone had been unusable for so long that I’d already replaced it through insurance. I explained that I binned the original as I had no reason to keep a broken phone for 2 months, but they refused to offer any alternative or any refund. Worse, in the same email, they changed their story about phone origins again now, claiming, “all of our 'as new' devices are of US origin,” despite initially denying knowledge of this. This company’s practices are not only deceptive but potentially illegal. Their lack of transparency and disregard for customer rights is appalling. Avoid them at all costs. I'm now spending another year paying off an unusable phone.