would give zero stars if I could. I ordered an iPhone 14 from Mobile Phone Direct in late October/early November, and the experience has been nothing short of a nightmare. Within just five days of receiving the phone, it randomly shut down and got stuck in the Apple boot loop (only showing the Apple logo before going black in a constant loop). The phone was completely unusable. I have also seen someone else in the comments experience this. I sent it back for repairs, only to have them return it to me claiming there was "no fault found." I assumed they had fixed it, but just five days after setting it up again, the same exact issue happened. It was unusable and stuck between the Apple logo and a black screen. Luckily, I had kept a backup just in case the same thing happened again. Once again, I sent it back. They are now coming back to me claiming there was is no fault and have sent it back to me without checking with me (even though I explicitly stated over the phone and email that I did not want the phone back). Now, instead of providing me with a replacement (which they should, given that the phone was functional for less than their 14-day exchange period), I am being forced to go to Apple myself to get the issue diagnosed. This company has completely washed their hands of responsibility, refusing to acknowledge the clear defect in the device. This is an absolute scam. This has been an ongoing issue for over 4 months now and I have had the phone for less than 14 days all together. I will be taking this further. They send you a faulty product, and then refuse to help. Avoid this company at all costs.