Honestly, this website is very sneaky. Their cashback scheme is designed to fail for the customer, as you have to claim it yourself, there is no reminder to claim, and you have a limited time to claim. This would even be fine, but it is very hidden in T&C's and small prints, which basically encourages you to forget. The phone deals are very low, but there are also hidden T&C's. If you see a deal with the same allowance, same network, but cheaper, there's almost always an underlying trick somewhere (e.g. capped internet speeds, no european roaming). This website could be so much better, and I really like their deals, but their lack of transparency makes it hard to trust them for 2 years! I did order a Samsung Galaxy S8 2 years ago, and it was okay. At first they sent me a dodgy phone (volume rocker falling out) but it was replaced by a new one. I've now ordered the new iPhone 11 Pro Max, which was supposed to come today (20th Sept) but I am yet to receive tracking details. Deals and stuff are great, but the customer service, sneakyness and lack of transparency is terrible. I don't write reviews, but this company kinda sucks.