DO NOT USE THEM - Not trustworthy or forthcoming about their deals. I recently ordered a refurbed phone through their site. Received the phone and it didn’t have any headphones or a legitimate Apple charger (apparently when you get a refurbed phone you don’t get accessories with it) which I found weird so I returned the device within 4 days of receiving it, I never opened the SIM card or even got past the introductory screen on the iPhone 8. But I still got charged the full month’s bill within a few days of returning the phone. How is that even possible? So I informed my bank and they cancelled the transaction. I’ve just found out today from Vodaphone that I owe them money because mobile phones direct returned the phone to Vodaphone almost 3 weeks after I initially returned the phone to mobile phones direct. I’ve just gotten off the phone with a staff at mobilephonesdirect and the conclusion is that I have to pay the money myself and they are willing to refund some of the money to me once I’ve paid vodaphone. The manager refused to speak to me (surprise!). Just a twisted and untrustworthy company. Best advice would be to get your phones directly from the companies Apple, EE, etc and not third parties like mobile phones direct.