Blatant mis-selling their Nest Day Delivery. No sense of customer care. Completely sham system in place. Ordered two contracts on Black Friday Weekend. One for wife in her name and one for sister in my name. Cancelled wife's order without any explanation. None. My order referred to 3mobile second day, spoke to them and cleared it all same day and placed another order for my wife in my name this time. After ID being cleared by 3mobile and waiting 2 days, they want my ID and proof of address. Sent that in for both orders. Got an email this morning saying one order is cancelled. "for our and (most important) your security, we cannot provide additonal information and our decision in this case is final." How is that for our security. I have spent in excess of 4 hours on hold last week to sort this out. Their webchat is always queued up. I have checked every half an hour all day on wednesday and thursday last week and throughout the weekend to track my items. No news still on the second handset fyi. They think they can do anything they like, cancel orders, delay them, and than just advertise next day delivery. Their staff went so far as to tell me last week that all our orders go out the next day, it is only yours that has had issues.