Terrible experience regarding cashback. Took phone out in November - I was initially shocked and disappointed as the amount I thought I was going to pay , turned out was double, and the amount you pay is after cashback which you have to claim. The first cashback claim is 6 months after purchase (so I was expecting to get 6 months worth of money (50% of what I had paid). I had another shock the amount was to be divided into 5 equal installments and btw didn't equate at all to 50%. So felt completely ripped off already. Let it go because I thought maybe I had mistaken it all. I claimed cashback 26th April and received an email saying congratulations cashback will be received within 14 working days. I emailed about 12 days in and was assured there were not delays and money would be paid on time. We are now 20 working days later still waiting for it, had numerous emails advising please don't worry there was a delay but it is being processed keep a look out for it, but cannot give a timeframe. "It is easy just refund my card" "it should take less than a minute" . Apparently delays are due to the covid situation (despite their website proudly displaying a banner announcing that despite the covid issues they are working as normal) bunch of liars and totally regret getting this phone now. Sick of getting the runaround.