Wow, I just want to give a huge shoutout to this amazing website! They're truly experts in keeping their promises. I mean, who needs a working phone when you can spend hours waiting for a response? And kudos to them for not giving up on me after 3 whole hours of waiting - that's dedication right there! I also want to commend their support team for their impressive lack of communication skills. It's clear they're not just busy, but also don't bother with email checks over 12 hours past the promised response time. Talk about setting the bar high for customer service!