I ordered a scooter on the 30th April and waited patiently for delivery. On the 30th April they told me they had no stock and would not be getting one in. They offered me an alternative for delivery. After chasing this for a further 22 days they did not have any stock and had delivery problems from the manufacturer. On the 22 May they offered me another model for immediate delivery. No mention of stock issues when I ordered the scooter. My main complaint is really poor customer service, you cannot phone them as they use a call centre handling system and they are poor at getting back. So is this a scam company? In the meantime I have a severely disabled father-in law without a scooter for over 30 days so far. Be wary of ordering anything from this company. Yesterday they promised an update this morning - yes you know the answer - no update - my advice would be to check if the item is in stock but sorry you have to go through the call centre and guess what you may be waiting for a reply