I ordered a new battery for my iPhone but was sent a second hand battery. When I opened the package it was in very poor condition and it was obvious that it had been taken out of another phone. The battery they sent had a cycle count of 1027 and a maximum charge of 1313 mAh (only 82% of it’s design capacity of 1560 mAh). They have accepted the return but have not sent a returns envelope after several requests. I'm still waiting for a refund. I'm really unhappy with the product and their customer service is very poor. I feel that this is dishonest and not an acceptable way for a company to act.