It was great to welcome back Leon & Colin once again. This is Leon’s third visit and our fourth overall. The fitting team have been great in every visit. However the problem lies with the Birkin range of which we ordered. The product looks fantastic but we have been unfortunate enough the receive units that have been faulty. We have had three dining tables, had to replace a corner sofa unit and four dining chairs. Today out of the blue I received a text message saying that my Moda furniture will be delivered between 11:00&14:00. This was totally unexpected as I hadn’t received a previous text or email to say my delivery was due. Also I was told only last week that the replacement chairs had a lead time of between 10-12 weeks. I was left with no option than to drop everything to make sure I was home to take delivery. Unfortunately even though I was told all four chairs would be replaced, only three chairs have been dispatched. Unbelievably one of the three chairs is again faulty so I will have to make arrangements once again to be home for a fifth visit. This is beyond inconvenient at the price we have paid for this furniture.
Perhaps after reading this review a supervisor will get in touch with me so we can discuss this whole set of issues.
3 years ago
Moda Furnishings UK has a
4.8
average rating
from
4,350
reviews
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