This is by far the worst company I have ever dealt with. I purchased 8 tunics, skirts, dresses and 1 scarf for £110.91, they sent me a £17.99 dress that I ordered but failed the sent the remaining 8 items. They keep closing my case and have done nothing to resolve it. I have to keep messaging them on the live web chat but the advisors can't do anything. Both of the UK numbers DO NOT connect so you can't call them. I requested a call back from the UK Customer Service Team and someone from Dubai speaking Arabic called me. I have sent them photos of the parcel several times (the package was small with a lot of black scrunched up paper in the bottom). The package was not damaged or opened when I received it but they keep blaming Hermes. The manager confirmed that the items WOULD NOT HAVE been packaged separately. I requested a call from a manager that I had to wait 3 days for although they promised me a call back the same day and they only called because I kept messaging the web chat. The manager promised to call me the following Monday after looking into things but didn't, so I waited another 3 days for another call back which I had to keep contacting them to do. The company keep blaming Hermes and then blamed me for not opening the package in front of Hermes and reporting it there and then. Because of covid there is contact less deliveries so they do not wait around for you to open a package. They sent me CCTV footage as 'evidence' that they packaged all of the items I paid for, but the CCTV footage does not show them actually putting the items into anything and cuts off at a certain point. The manager and some customer service advisers keep promising that they will deal with it personally but then they never contact me. They lied about trying to ring me and I called them out on it, they also keep closing the case and not contacting me to tell me they've closed it. I am no further forward to getting a refund. I DO NOT UNDERSTAND HOW 8 ITEMS GO MISSING???? Fair enough forgetting to pack 1 item, but who forgets or neglects packing 8 items?? The package was no where near big enough to fit in 9 items sized 16 (UK) and large. Their attitude is also appalling, they are quick to contact you if you review them or post something on their page. DO NOT WASTE YOUR MONEY OR YOUR TIME.