Please call your Bank straight away! I ordered on 6.11.19 and had to be delivered on 18.11.19 but today is 30.11.19 and nothing. I called them every single day and each day they where so creatively laying. Main thing was Brexit they said my order is stuck in customs because of Brexit and they don’t know how long it will take. Finally 2 days ago when I called them 3 times a day then they gave me Hermes tracking number but wasn’t working. I contacted Hermes and the lady haven’t any info about Modanisa sending parcel to them at all. I asked about Brexit customs things and she said it is lay. What a shock for me. Then called Modanisa again and asked for refund they wasn’t willing to do it. Then called my Bank and they are investigating now.