I had ordered 4 bags. I am happy with 3 of them , but the 4th bag which is claimed as BHPC, has got a rough handle by which my hands got hurt several times. I wanted t return it, but I am asked to pay the shipment fees which is double the amount of the bag. This is an issue with the product and still I am not able to return it because I am asked to pay . If the product has an issue you should have some way out to return it rather than making the customer to lose the money. In this case I am compelled to keep an item which I didnt like because if I return i will lose a good amount.