Paid over £80 for delivery charge for a large order. Have tried contacting them several times no response. My order has gone awol. They finally called me back today and said it will come within 2days. Asked for a refund on delivery as they have failed to give my order when expected they go that delivery charge is for the shipping company not for modonisa. They don’t understand the basic of customer service. The worse part is there is a language barrier!! For such a large company they need to hire people that can fluently speak multiple languages because they did not how to to respond to my reasoning. It’s ridiculous. They stated management will only reply via email and it has already been 5days since I emailed them! DO NOT SHOP HERE.