When my rug finally arrived it was as I expected and I’m very pleased with it. However, the delivery process (via UPS) was appalling and customer service mixed. Delivery took nearly two weeks from ordering but more importantly from the date that they first said they would deliver it took nearly a week for them to even attempt to deliver. Apparently UPS ‘missorted’ the item twice and gave no explanation on the other days why the delivery was again delayed. UPS give no delivery window other than ‘by end of day’, and are impossible to contact directly. Customer service from modern rugs was mixed as although I was eventually given an apology I was also made to feel at other times that I was somewhat to blame for asking for the rug to be delivered to a pick up point when I found out that I wouldn’t be in on the day that they wanted to deliver...apparently that started the sequence of events! Also I think it should be made clear in the first email from the company on receipt of your order that if you’re not going to be able to wait in for an entire day then you can leave a signed note on your door asking for the rug to be left in a safe place as long as you also notify modern rugs by email....(this may be indicated on the website but not everyone will see this). However I have to say that not everyone is comfortable about leaving notes on their door - it would be better if this request could be directly given to the delivery company. In short, I think modern rugs need to find a delivery company that is more recipient friendly!