I received my rug and the colour was very different to the photos online. I had to send it back. On the website it states, “You are free to return.” This statement is very misleading as it sound like they do free returns not that you can return an item if it is not correct and you have to pay for the return. You are aloud under your rights to return any item so why does it state this in a very misleading way. I will not be using this company again. Very disappointed with the customer service I received when I emailed to bring this issue up with them. The courier service UPS that they use isn’t very good either as they give you a day but not an approximate time like most other couriers so you have no idea what time they are coming that day even if you go on to their website.