Will never order from here again. Need a more robust returns system not just you deal with it. I am now left 120 out of pocket due to them not accepting my return as it was damaged in transit. Goods were covered but claim failed due to not putting it in a cardboard box however the rug came to me without a cardboard box. Anyway the rug I ordered was frayed at the edges which I did state on my reason for return. Followed their returns policy as to return the rug in original packaging but they refused at the door because the courier managed to spill a small circle on it! Never again been robbed!!! Don’t waste your time here because if you don’t like the rug you can be guaranteed you won’t get anything back 👍