This company is an absolute nightmare to deal with. Their so-called customer service is just an endless runaround—bouncing from one "person" to another. Prob not even real people. They are completely unhelpful, dismissive, and dishonest. I asked them not to send the second delivery of the supplements when I was charged, yet they shipped it anyway and then refused to give me a refund. They said I could not return it because it was on autoship. When I returned the unwanted supplements on my own with tracking, which they asked for, they suddenly claimed they "couldn’t find it" and used their ridiculous terms and conditions as an excuse to steal my money. How does this happen: They sneakily enroll you in auto-delivery without clear consent. They claimed they sent me a reminder email about the next shipment—they did NOT. I check my email and spam folder multiple times a day for work, so I know for a fact that no such email was ever sent. As for the supplements? Completely useless and they smell awful. I took them for 90 days, knowing more than half way through they were doing nothing. I knew I would not reorder them. They didn't give me the choice with their devious subscription model. Now, they are resending the same emails that they did months ago. Truly believe it's just bots looking for key words and populating replies. Do yourself a favor and stay FAR away from Moerie. I’ve had many positive experiences with reputable, subscription-based companies that are transparent and fair—this one is neither. They are unprofessional and unconcerned once they have your money. I'm out $105+ $15 to ship the product back. Save your money. Avoid this company at all costs. - Vita