UPDATE: MoissaniteCo has removed my access to my account. I can no longer log in, and entering my email address results in "Incorrect e-mail address." I have reached out to their chat (it has been read, but no response) and I reached out to Chris in customer service. I also updated my credit card company to let them know that my access to my account has been revoked. UPDATE #2: I still do not have access to my account, and they have ignored my e-mail and chats. I decided to chat with them using a completely separate e-mail address (they require an e-mail to be entered to chat) to see if someone would respond. They responded within minutes, of course! I stated that I had issues logging into my account, and once I gave the e-mail address associated with the account, the representative said they would have someone from Sales reach out to me via e-mail. I stated that that sounded unnecessary and that Customer Service or Management should be able to provide me access to my own account during this chat, and that I had already e-mailed Sales (Chris) about this issue and did not receive a response. She stated that her manager would reach out via e-mail. We are waiting for that e-mail (which we do not expect to ever receive). My engagement ring is from MoissaniteCo. I started wearing it in early May. At the end of July, I had a stone fall out of the halo. I sent the ring back for repair. Then less than a month later - another stone fell out. I took the ring to a local jeweler to get her and her gemologist's opinions on it. They said that the prongs are very weak and fragile and that this will keep happening with this ring. They said that it looks to be poor quality and that if I want to keep a halo ring, it would probably be best to return this one and find a higher quality ring elsewhere. I am past the refund window, but have fighting with MoissaniteCo to get refunded. They offered an exchange for either the same ring or a different setting. However, I do not want to have a ring where I worry about stones falling out all the time, and I do not trust the quality of other rings from MoissaniteCo at this time. I let them know this, and they were not happy about it. I set up a dispute with our credit card company to charge back the cost of the ring. Here is our conversation: https://imgu.com/a/oH3LjAh. They asked if I will be sending the ring back since I opened a dispute. My response is essentially why would I return the ring right now without getting a refund and risk losing the dispute and ending up having paid for a ring I know longer have? They said, "We will let your credit card company know that we have provided you with the Fedex label, but as of right now you are refusing to send it back. Since you have decided to handle it this way, we will diligently fight the dispute." I let my credit card company know that their FedEx label is NOT for returning the ring for a refund. Overall, my experience with MoissaniteCo has been that they are extremely unprofessional. I would steer clear.