Impersonal, inconsistent & overpriced If you're happy to pay the same amount weekly for a cleaning company to stay 6 hours one week, 2.5 the next for the same house in the same state and believe the quality of the cleaning will be all the same then Molly Maid will work for you. We ended extremely unhappy with them. We used Molly Maid for 4 weeks after the initial in-depth clean they do. We have a 3,500sq ft house. We were quoted £92/clean VAT & cleaning products included which we thought was correct considering the size of the house, how much work it represents. The first week, the total time they spent cleaning was 6 hours which is what it needs to do a proper clean, but it dropped to 3 hours the following week, and then to 2.5 hours. They repeatedly explain they don't charge per hour, not to look at it that way which is clear and fine so long the cleaners don't rush through the clean which they did apart from the first time. It just showed. It felt so disrespectful. No care was applied, no attention to details. No mopping of the tiles floors d/s which represents a big surface, beds made in a rush, many surfaces not wiped, a tiny amount of washing up left (3 mugs/4 glasses) not touched, just put to the side, different teams come so the notes and feedback given is not applied some weeks. They also charge per item for ironing within the cleaning time. So you pay twice really for ironing. I was charged £1.50 per small handkerchief x 4 which was a clear overcharge. I called and emailed 10 days ago to explain how unhappy we were and with a few questions, I've still not heard back. Not expecting to hear from them anymore. They just didn't charge us for the last clean. I think their approach relies on trusting the cleaning team will do their best every week when they can choose how long they stay. A house the size we have doesn't get properly cleaned in 2/3 hours total.