I am writing this review on behalf of my 74 year old mother. She has been using Molly Maid for years and they have been taking advantage of her for years but she is too nice to say anything. They claim to charge a premium for the service to allow for flexibility. I’m not sure if the flexibility is right when it is for the cleaners to come when they like at any time and any day. Sometimes they don’t even come each week. It is completely adhoc. My mum has to make sure the smallest clutter is removed otherwise they clean around the objects and can’t even be bothered to lift them up. For this “premium” service my mum pays £70 for two people to come and “clean” for 45mins!!!! Absolutely shameful. I use a cleaning service myself and they charge £50 for one person to come for 3 hours and at least they move small objects like books and magazines!