When I'm, rarely, in the house at the time of the clean the staff always seek to clarify what rooms need to be done, and when I'm not there quite often the service that is carried out contains variations on what is done e.g. are bathroom floors cleaned are the stairs vacc'd etc? It would be good if the staff were clear on what the service should be. Also, the clean I get, although fine, is not what was implied at the initial visit which suggested that cupboard doors, pelmets, dresser etc would all be done. It was frankly embarrassing to have the assessment of how dusty my cupboard tops were at the time of the original visit, and this is just irritating in retrospect, given that those areas are never cleaned by MM staff! Having said that, the quality of clean is generally good, the staff are friendly, reliable and trustworthy and with only a couple of exceptions, the service has taken place on the date expected.