everything.. the quote was ok but the delviery of it and the fact that i was conned into believing that my initial clean was for as long as it would take (Quote!) it wactually wasnt - they didn tdo what was originally agreed and went off leaving my house 3/4 cleaned. they then didnt send me my correct paperwork as I had instructed to pay by direct debit - thwey demanded cash when they arrived. then got cock and bull from the area manage who changed his story to me to fit the cloth and was actually rude about my house. so disappointed - I had high hopes ... clearly not to be used.