We used Molly Maid (Thame) in Oct’24. The salesperson made tall promises of a professional DEEP clean service as part of the quotation; however, the information was not cascaded to the cleaners. The cleaners were nice and courteous BUT the work notes given to them but very different to the quote. They were clueless on whether to clean the cupboards, windows, skirting and had to call the head office numerous times to clarify. We had to point out several missed areas in the bedrooms and bathrooms. They did vacuum the property well but the concept of “deep clean” was non-existent. The cloths used for wiping and dusting was dirty and pre used instead of “brand new” as promised by the salesperson during the quotation. The stairs were left uncleaned initially, though was correctly cleaned after being pointed out. The cleaners were friendly and corrected their many many mistakes when pointed out. The office called the next day, apologised for the confusion and poor quality of the end-to-end experience, offered to send another cleaners but by this time we were frustrated and exhausted and requested for a refund The total job was £595 incl VAT, however it was a mediocre service for the amount paid. “Beware: It is not MOLLY MAID policy to offer refunds.” So the bottom line is if you are looking for DEEP clean, please look elsewhere.