My dog's new bed arrived and it had such a strong chemical smell that I had to put it down in the basement. It has been there for more than 4 full days and still it smells. I called customer service multiple times, and the phone either sends you to voicemail after telling you their business hours (I called during their business hours every time), or the one time someone answered he told me he meant to pick up another line and they would call me back, or to call back. Of course no one called me back, and their phones still go straight to voicemail. I don't recommend Molly Mutt if you want a natural product or customer service.