Awful experience. They sent me someone else’s personalized bed and then never sent me what I ordered. I placed my order May 14th and received the (wrong) items within three days. I notified them immediately of the mistake and they said they shipped out the correct order. I never received it. It has been almost four weeks! I am a COVID doctor and was unable to go to the post office since I cannot expose others so I was just now able to mail out the incorrect items since I now am no longer interested in having any of their products due to poor customer support. They also asked me to return everything in my order instead of just the incorrect item which is so ubsurd since they haven’t even sent me my actual bed yet. I ordered the bed online since I could not go to any shops and one month later, I still have nothing to show my dog. I include a picture of their subpar embroidery job.