I have always been pleased with the service, packaging, and quality of the items I have purchased from MonarchCypress. My recent order was a robe. It arrived on the date promised and I was kept up to date on the shipment from the moment it was shipped to the moment it arrived. The robe was in its own MonarchCypress cloth bag. The robe is luxurious, white trimmed in navy, and was a gift to a friend. A note about my previous order of ECO LUX Microfiber sheet sets as well. I have spoiled many family members with these amazing, soft, cozy sheet sets. When I had gone out of town, I quickly placed an older set of high-quality sheets on my bed. My husband complained, "Where did you dig up these sheets? They are horrid!". In 40 years, he had never commented on sheets!