Been with them for about 3 years .a few problems before (locked account ect ) but was resolved over pretty easy working hours .but on Saturday my account just stopped working couldnt transfer,withdrwal nothing .closed all weekend .sent chat on saturday nothing .email ect .called them 8am this morning saying now they dont deal with anything over the phone now ? Only email .but have spoken to them before and have helped very odd .then got a email saying my account is locked .no reason been using my account as normal .made a complaint with fca who gave me directors email and telephone number .number doesnt work .and a auto message back saying out off the office till further notice .I've had money in there direct debits coming out this morning. All got rejected .have to pay late payment fees on them .no reason for why .but when I checked last night there where 4 reviews all with 3 hours off each other saying the same thing .now there gone .as per the comments before .do not use them what so ever THIEFS .all you will get is a auto response saying will look into your account asap that's all .shocking I have no food as this is my only account and my family are not in the uk at the moment .updating the fca tommrow .also contacted prepay technologies and solutions and no response from them .there breaking there own t&c as forwarded what they have done and fca there terms and conditions. If I wouldn't off called I would off not even got a email from them .THEY NEED TO BE BANNED