Hello, It just happened to me, I had a person EUR account from 2013 with Monese and then opened a Business GBP account in 2018. I never had any problem with them and on the 17th of december 2020, I received funds from my business partner from Africa and received a message that I have to verify my identity with an ID begins with AN. I dont have and never had an ID starting with AN. Then I tried to log on the Mobile App, there's a message that your account has been locked and you will receive an email telling you what to do next. I never received such email and send mails to their support them with all my IDs and up to now, I never received any response from their customer support team and tried to call them, they dont answer their calls. I have funds for my business, wage, invoices and bills have to be paid. My partners and service providers are on my neck, I really don't know what to do, I think I have to commit suicide.