My account was closed and I provided new bank details. Told money will take up to 28 working days to arrive to new account. It's been 2 months with no money and I have already lost my home and have debts from money burrowed. How can a bank make a customer homeless and not care about their well being. My emails have been blocked so they don't receive them. I call and get no answer but that it is the way. I request to speak to the manager and get placed on hold for up to 10 minutes and then phone put down. What is this? The worst service I have ever received. Disgusting. Transfer my money and I will wash my hands off Monese. Will never recommend and will put the word out not to use.