NOT HAPPY !!!!!!!!!!!!!!!!!!!! I found 1 email in my junk email folder about a couple of payments that hadn’t came out by direct debit due to a clerical issue as this is a company van I never received any phone calls regarding this during this time so wasn’t even aware there was an issue upon discovering there email I phoned straight away to make payment and resolve the issue , I was informed that they would pursue court action and they had instructed another company to collect the vehicle which is a work van That’s my family’s livelihood even although I told piers the person I was dealing with that I could pay the amount in full at that time he wasn’t interested and I was informed there was nothing he could do which seems very strange that they would rather terminate an agreement and send debt collectors to collect a vehicle over a couple of missed payments that as soon as it came to my attention that there was even an issue I called straight away and could pay the full amount at that time to resolve the issue he also said they had been trying to call me ( we had received no calls) , at that time I requested a call back from a manager to try and resolve the issue and was told that I would receive a call within 48 hours , this is nearly 72 hours later still no call back from a manager to assist , still no idea what’s happening , my partner is 9 months pregnant and shouldn’t be having to worry about this unnecessary stress and worrying if my van is going to be taken away which is our only source of income have explained countless times that this situation has happened as an oversight in our companies accounts department and there are absolutely no issues whatsoever with regards to affordability or anything like that upon reading other customers reviews it seems this seems to be a recurring theme with this company and one person that seems to be mentioned in loads of these complaints is PIERS who just so happens to be the person that I had been dealing with , I have been told my van will be removed and there will be a court date pending a debt collection company has contacted me twice to arrange collection of the vehicle all over a missed payment that could have already been paid by now , have informed the company that I’m still waiting on a call back from a manager from moneybarn to resolve the issue and explained the full situation to them and that I don’t feel comfortable letting them take the vehicle when I have received no calls from the company prior to this never mind paperwork terminating the agreement , ABSOLUTE MADNESS !!!!! , I will also be seeking legal advice regarding this and if necessary contact the financial ombudsman to help resolve the issue all I have seen is negative reviews from people in the exact same situation and the company was fined 33 million pounds for the way they where conducting business you would think they would have learned there lesson . I still have faith i will eventually get to talk to someone with a bit of sense in there head and get this simple issue resolved , I have been left no choice but to call moneybarn back to pursue a conversation with a manager to resolve the issue which I will do tomorrow morning and also raise a formal complaint with moneybarn about this matter , this review , emails etc have all been recorded from the outset , very strange situation to be left in with a company that i had put my trust in when buying a new vehicle Only 6 Months Ago , NOT HAPPY !!!!!!!