I wish I could give zero stars for my absolutely disgraceful experience with Moneybox. This company has shown a shocking disregard for customer trust, transparency, and ethical responsibility. I attempted to withdraw my money, only to be met with delays, excuses, and a complete lack of communication. Despite my requests for a timeline, I was given vague responses and forced to chase them endlessly just to get basic information. It took relentless persistence to get them to confirm when my funds would be returned—something that should be a standard process, not a battle! To make matters worse, they unilaterally closed my account without explanation and informed me that I was no longer welcome to use their services—as if I would ever consider being a customer again after this fiasco! Moneybox has demonstrated unacceptable incompetence and an absolute lack of accountability. If you value access to your funds, transparency, and decent customer service, stay far away from this company. I will escalate my complaint to the Financial Ombudsman Service, and I strongly urge others to reconsider before entrusting their money to Moneybox. This is not just an isolated bad experience—it is a fundamental failure in financial service ethics. Proceed with caution.